Enterprise resource planning (ERP), the management of all the information and resources involved in a company's operations by means of an integrated computer system. ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance and human resources.
ERP provides an integrated and continuously updated view of core business processes using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across various departments (manufacturing, purchasing, sales, accounting, etc.) that provide the data. ERP facilitates information flow between all business functions and manages connections to outside stakeholders.
|Finance & Accounting||General Ledger, Fixed Assets, payables including vouchering, matching and payment, receivables Cash Management and collections, cash management, Financial Consolidation|
|Management Accounting||Budgeting, Costing, cost management, activity based costing|
|Human resources||Recruiting, training, rostering, payroll, benefits, retirement and pension plans, diversity management, retirement, separation|
|Manufacturing||Engineering, bill of materials, work orders, scheduling, capacity, workflow management, quality control, manufacturing process, manufacturing projects, manufacturing flow, product life cycle management|
|Order Processing||Order to cash, order entry, credit checking, pricing, available to promise, inventory, shipping, sales analysis and reporting, sales commissioning.|
|Supply chain management||Supply chain planning, supplier scheduling, product configurator, order to cash, purchasing, inventory, claim processing, warehousing (receiving, put away, picking and packing).|
|Project management||Project planning, resource planning, project costing, work breakdown structure, billing, time and expense, performance units, activity management.|
|Customer relationship management||Sales and marketing, commissions, service, customer contact, call centre support — CRM systems are not always considered part of ERP systems but rather Business Support systems (BSS).|
|Data services||Various "self–service" interfaces for customers, suppliers and/or employees|